Frequently Asked Questions:
Order Information
When can I expect my order to ship?
Our talented team handcrafts each item, with many pieces made-to-order. Usually, your order will be shipped within 1–3 business days. However, during peak times, it could take 7–10 business days. If you're in a hurry, feel free to contact us, and we'll do our best to accommodate you. Check our social media for our current seasonal shop hours.
Can I pick up my order in-store?
Absolutely! Save on shipping fees by choosing "In-Store Pickup" when you checkout. We'll give you a call when your order is ready. Please remember that some orders take more time to prepare. Check our social media for our current seasonal shop hours.
Product Details
Do your metal cuff bracelets fit all sizes?
Yes! Our hand-stamped cuff bracelets are made with malleable metal to fit most adult wrists. Once you receive your cuff bracelet, make sure to fit it snugly to your wrist for a secure fit.
What do the abbreviations in your product descriptions mean?
Our abbreviations denote the material of the product. Here's what they mean: AGP: antique gold plated; SP - Silver Plated; GP - Gold Plated; SS - Sterling Silver; 14k GF - 14 Karat Gold Filled.
Placing Orders
Can I place an order by phone?
Yes! If you prefer to place an order without using the website or if you have any questions, feel free to email info@bellavitajewelry.net or call 501.396.9146. Check our social media for our current seasonal shop hours.
Do you accept custom orders?
We love custom orders! But remember, these orders need to be paid for in advance and are not eligible for returns or exchanges.
Product Care
How should I care for my jewelry?
Treat your jewelry kindly! Avoid humid areas, and never store your jewelry in the bathroom. Try to keep brass pieces dry to prevent tarnish. For cleaning flat surfaces or detailed pieces, use a jewelry polishing cloth or extra-fine steel wool. If you need more help, bring your jewelry to our shop, and we'd be glad to assist.
Can I sleep in my jewelry? Work out in my jewelry?
We don't recommend sleeping or working out in your jewelry, especially those made of plated materials like AGP, SP, and GP. These actions can cause unnecessary wear and reduce the lifespan of your pieces.
Returns & Exchanges
What is your return or exchange policy?
If you're not delighted with your purchase, you can return it for store credit or exchange within 7 days of your ship date. The item must be unused, in its original condition, and in the original packaging. Custom orders, however, are not eligible for return or exchange. To process a return, we require a receipt or proof of purchase and a Return Authorization (RA) number.
How do I ship a return or exchange item?
Please mail your product to 108 W. 6th St, Suite A, Little Rock, Arkansas US 72201. You will be responsible for paying your own return shipping costs, which are non-refundable.
Are sale items eligible for return/exchange?
Only regular-priced items may be returned for store credit. Unfortunately, sale items cannot be refunded or exchanged.
Store Information
When is your brick-and-mortar store open?
Visit us in downtown Little Rock, AR! We're open Wednesday – Friday 11–5:30, and Saturday 10–4, Sundays 10 - 4, or by appointment. We stay open until 8 p.m. on the second Friday of every month, with extended hours for holidays like Valentine's Day, Mother's Day, and Christmas. Sometimes our hours chains. Check our social media for our current seasonal shop hours.
Where is your store located?
Our store address is 108 W 6th St A, Little Rock, AR 72201, United States.
How can I contact you?
You can call or text us at +1 501-396-9146. Alternatively, feel free to email us for non-urgent matters at info@bellavitajewelry.net
Is there parking available?
Yes! We offer street parking on Main, 6th, and Louisiana, the meters still take coins or you can use the app to pay. There are also several lots around us that you can pay by app to use. We are always happy to help you if you need help parking.
The parking meters are free after 6 pm and all day Saturdays and Sunday. The parking lots in downtown are never free!